Privacy Policy

What Does the Groomaster Privacy Policy Cover?

This privacy policy outlines the practices of Groomaster and its parent company Smarty Pet Products, including subsidiaries, divisions, affiliates, and brands that link to this Privacy Policy, regarding the information we collect when you:

• Visit our website https://groomaster.in (the "Site")

• Call, email, or otherwise communicate with Groomaster

• Participate in promotions, surveys, or events

• Visit affiliated websites or partner stores

By using the Site or interacting with Groomaster in any way, you agree to the practices described in this Privacy Policy. We encourage you to review this Privacy Policy periodically, as it may be revised from time to time. This Privacy Policy was last updated on May 7, 2025.

What Information Does Groomaster Collect?

Information You Provide to Us

Groomaster may collect personal information that you voluntarily provide when you interact with us. This may include your:

• Full name

• Email address

• Phone number

• Shipping/billing address

• Age or age range

• Payment information (processed securely via third-party payment providers)

Examples include:

• Signing up for newsletters

• Placing an order on the Site

• Participating in a promotion, giveaway, or survey

• Contacting customer service

• Registering for special offers or updates

Automatic Information Collection

When you visit Groomaster.in or interact with our emails and advertisements, we may automatically collect certain data using cookies, pixels, tags, and similar technologies. This may include:

• IP address and device ID

• Browser type and version

• Operating system

• Referral source

• Page views and browsing behavior

• Time spent on the Site

• Location data (if enabled)

Do Not Track Signals

Some browsers allow users to send a Do Not Track (DNT) signal. As there is currently no universal standard, Groomaster does not respond to DNT signals.

How Does Groomaster Use Your Personal Information?

Your personal information helps us:

• Process orders and fulfill requests

• Communicate with you about your account or inquiries

• Send promotional emails, special offers, or product updates

• Improve our services, website, and customer experience

• Analyze trends and shopping behaviors

• Prevent fraud and maintain site security

We may aggregate or anonymize data to better understand customer interests and to support analytics, business operations, and marketing strategies.

Sharing Your Personal Information

With Third Parties: We may share your information with trusted third parties to provide services such as:

• Payment gateways

• Order fulfilment and logistics

• Email and SMS communications

• Advertising and retargeting platforms

• Analytics and reporting tools

Within Our Business Network: We may share data with our affiliates, brands, or divisions within Smarty Pet Products, in accordance with this Privacy Policy.

Legal Requirements: We may disclose your personal information if required by law, to protect our rights or property, or in cases of suspected fraud or policy violations.

How Is My Personal Information Protected?

Groomaster uses industry-standard security protocols, including SSL encryption, secure servers, and restricted access, to safeguard your information. However, no transmission or storage of data can be guaranteed to be 100% secure.

We urge you to protect your passwords and account credentials, and to contact us if you suspect unauthorized access.

Beware of Phishing Attempts

Groomaster will never email you to ask for your credit card number, password, or other sensitive information. If you receive a suspicious message appearing to be from Groomaster, please do not respond.

Marketing Communication Preferences

You may choose to opt out of marketing emails by clicking the “Unsubscribe” link in any promotional email. It may take up to 10 business days for changes to take effect.

You can also contact us at:

• Email: support@groomaster.in

• Phone: +91-11-46539342

Please note that transactional emails related to your orders or inquiries may still be sent even if you opt out of marketing messages.

Your Rights and Choices

Depending on your location, you may have rights related to your personal data, such as:

• Accessing your personal information

• Requesting corrections or updates

• Requesting the deletion of your data

• Objecting to the processing of your data

To make such requests, email us at: support@groomaster.in

Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and personalized advertising. You can manage your cookie preferences through your browser settings.

Children’s Privacy

The Site is not directed to children under 13 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the information.

Third-Party Links

Our Site may include links to third-party websites, which are governed by their own privacy policies. We are not responsible for the privacy practices of those websites.

International Users

If you are accessing our services from outside India, please be aware that your data may be processed in India, where privacy laws may differ from those in your country.

Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, you can contact us at:

Groomaster Customer Care
Email: support@groomaster.in
Phone: +91-11-46539342
Website: https://groomaster.in